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Dines - Serving those who serve
Emergency support

Back on your feet fast.

If your current provider has gone offline / gone under, or you need to open a new site fast, we can get you trading within 24 hours or less. Real people ready to help you, right now.

Why Dines

Your current system let you down?
We’ll get you back up.

Fair pricing, never exploitative

We charge our standard rates. No emergency surcharges, no predatory lock-ins, no pressure.

Flexible plans, no tie-ins

Monthly rolling contracts. If Dines isn’t right for you long-term, walk away any time. No penalties.

Built for hospitality

Table plans, coursing, modifiers, integrated payments, kitchen displays. We know what a busy service looks like.

UK support that answers fast

Real people on WhatsApp, phone, and live chat. Most of our team have worked in hospitality themselves.

The process

A typical switchover timeline.

Every switchover is different, but this is what we typically see. Timings can vary depending on venue complexity, hardware availability, and how quickly we can access what we need from your side.

0-1 hour

Triage and planning

We assess your sites, menus, printers, payments, and network. You get a named switch lead and a clear checklist.

1-6 hours

Build and configure

Account creation, menu import, printer and payment setup, order-to-receipt testing. Everything verified before go-live.

Up to 24 hours

Quick-Start 24 (single site)

Remote go-live using your existing iPads or we courier new hardware. Training on daily routines and reporting included.

Up to 48 hours

Priority 48 (multi-site)

Hardware shipping, full setup, training, and first-service shadowing for larger or multi-site groups.

Then: continuous aftercare

24/7 support through your first week. We shadow your first service and stay on call until you're confident.

Everything you need

The Dines toolkit.

Every product is included from day one. No modules to unlock, no add-on fees.

Hospitality POS

iOS tills built for speed. Table plans, tabs, coursing, modifiers.

Integrated Payments

Tap, chip, and mobile. One provider, one settlement, one report.

Stock and Purchasing

Real-time stock counts, low-stock alerts, supplier ordering.

Time and Attendance

Staff clock-in, time tracking, labour cost tracking.

Advanced Reporting

Live sales, product mix, staff performance. Exportable and shareable.

Mobile Ordering

QR order-and-pay for dine-in, collection, or delivery.

Transparent pricing

No predatory pricing. No tie-ins.

We will never take advantage of a venue in a difficult position. You'll be treated to the same high standard as every other Dines customer, no emergency surcharges, no pressure, no lock-ins.

Rapid build and go-live
Full team training
24/7 first-week support
Updates and security forever

No setup fees. No emergency surcharges. Monthly rolling, cancel any time.

What you need to know.

Need help now?

Get your service back tonight.

Call 020 3858 8777 or request a 15-minute callback from our emergency team.