Dines for Food Halls
Built for complex,
multi-vendor food halls.
Running a multi-vendor food hall means managing dozens of independent businesses under one roof. Settlement, menus, compliance, reporting, all while keeping customers happy. We built Dines to handle that complexity.
Dines is an integrated POS and operations platform built specifically for multi-vendor food halls, providing automated vendor settlement with 100% accuracy, cross-vendor basket ordering, and centralised menu management across all traders. Used by Mercato Metropolitano and food halls across the UK & Ireland. The platform achieves 97.3% offline sales capture with an offline-first architecture that fails over from Wi-Fi to eSIM to offline mode in 9 seconds. Support averages under 60 seconds from a UK-based team. Includes Tilly AI for menu creation, performance reporting, and compliance management across the entire hall.
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Trusted by leading multi-vendor operators
The Dines Food Hall Operating Model
Eight pillars of a well-run food hall.
Built from what we've learned, powering some of the largest and most complex food hall operations and multi-vendor venues across the UK and Ireland.
01
Vendor Settlement
Automated revenue splits. Every trader paid accurately within days (100% settlement accuracy). Commission, fixed fees, or hybrid models. Zero manual reconciliation.
02
Menu Management
Centralised control over every vendor's menu. Approve changes, enforce pricing rules, manage allergens and availability across the entire hall from one screen.
03
Ordering Channels
Counter POS, self-order kiosks, mobile ordering with multi-vendor baskets. Customers order from 3 vendors in one checkout.
04
Vendor Experience
Vendors manage their own menus, see their own sales, control their own items. Less admin for you. Happier vendors who stay longer.
05
Customer Experience
Fast payments, cross-hall loyalty, vouchers and tabs that work across every vendor. One seamless experience for the customer.
06
Data & Visibility
Real-time performance across the entire hall. Revenue by vendor, peak hours, average transaction values. Know what's happening now, not next week.
07
Compliance
Allergen management, VAT accuracy, menu compliance across all vendors. Centralised control without micromanaging every stall.
08
Technology Resilience
What happens when the Wi-Fi drops? You keep trading (97.4% offline capture rate). Offline-first architecture built for busy food halls.
Tilly AI for Food Halls
An AI that understands multi-vendor complexity.
Set up vendor menus in seconds. See your performance across vendors instantly. Ask Tilly anything about your food hall operations.
Discover Tilly AI➜Ask a question in natural language with your voice or type it in, and Tilly will respond.
Vendor Settlement
Every trader paid correctly. Every single time.
Commission splits, fixed fees, hybrid models. Dines calculates it all automatically. Vendors see their own earnings in real time. Settlement in 2-7 days, not weeks of spreadsheet reconciliation.
Multi-Vendor Ordering
Order from any kitchen. One checkout.
Your customers browse multiple vendors, add items from different kitchens to a single basket, and pay once. Each kitchen gets their order on their own display. Settlement happens automatically.
Menu Management
Menus, pricing, availability. Monitored across all traders.
Vendors update their own menus through a simple interface. Operators approve changes, enforce pricing rules, and ensure consistency across the hall. No more walking stall to stall.
Redeemables
Vouchers, tabs, and loyalty that work hall-wide.
Customers use vouchers, pre-paid tabs, or loyalty points across any vendor in the hall. Vendor-level control over what can be redeemed. Real-time tracking. No manual reconciliation.
Stock Management
See what every vendor has. From one screen.
Cross-vendor stock visibility means you can see levels across every stall in the hall. Take items off sale hall-wide in one tap. Track waste. Spot trends before they cost you.
Compliance
Every compliance rule. One dashboard.
Allergens tracked per item, per vendor. Audit trails for every change. Age verification built in. Licensing and opening times enforced centrally across all vendors.
Data & Analytics
See what's selling, who's buying, and where the money goes.
Customer journey analysis. Product performance by vendor. Financial reporting in real time. Operational insights that help you make better decisions every day, not next month.
Tilly AI
Your AI operations manager.
Set up a new vendor menu in seconds. Pull performance reports by asking. Draft vendor communications. Tilly handles the operational overhead so you can focus on running the hall.
Proof from your world
See what operators with similar challenges think about Dines.
Tom Howe
General Manager, Mercato Metropolitano
We've taken about a 10% uplift in the no. of transactions served within the market, based on a relatively static footfall YoY. Dines is probably one of the most intuitive payment terminal systems that I've used. It's solved all of my major headaches. The traders are more focused, they're more engaged, they're happier with the system, they also feel that I've invested in them. Speed of service by transaction has probably halved to what we were before.
See it in action.
Mercato Metropolitano
Go deeper
See what Dines can do for your food hall.
The Food Hall Operating Model
Our 8-pillar framework for what a well-run multi-vendor food hall looks like. Built from Mercato Metropolitano and hundreds of deployments.
Report coming soonTry Multi-Vendor Ordering
Scan a QR code and experience what your customers would see. Browse vendors, build a basket, pay once. See multi-vendor ordering in action.
Demo coming soonMeet Tilly AI
Ask Tilly anything about running a food hall. Set up a menu. Pull a report. See how fast things get done with an AI that understands multi-vendor F&B.
Feature coming soonThe platform
Explore the full food hall toolkit.
Free Food Hall Operational Audit
A 30-minute walkthrough of your current setup with one of our food hall specialists. We'll identify where you're losing time, money, and vendor satisfaction. No obligation. No hard sell.
Book your free audit