dines
EPOS for F&B with the service you deserve.
Partnerships Lead
at Dines
Paddy Davies
Partnerships Lead
at Dines
Paddy Davies
EPOS for F&B with the service you deserve.
Partnerships Lead
at Dines
Paddy Davies
Our fans
Our fans
Our fans
Real Humans. Real Service.
Undivided attention, 24/7.
Real humans.
Real service.
Undivided attention, 24/7.
What we do.
We provide tailored, cutting edge F&B tech built around your business, not the other way around. Yes, it IS all about you!
What we do.
We provide tailored, cutting edge F&B tech built around your business, not the other way around. Yes, it IS all about you!
What we do.
We provide tailored, cutting edge F&B tech built around your business, not the other way around. Yes, it IS all about you!
Here to help.
Questions? We've got answers. You won’t get stuck in chatbot purgatory or looped into hold music hell. You’ll speak to a real human (yes, a living, breathing one) from our team within 60 seconds.
Here to help.
Questions? We've got answers. You won’t get stuck in chatbot purgatory or looped into hold music hell. You’ll speak to a real human (yes, a living, breathing one) from our team within 60 seconds.
Here to help.
Questions? We've got answers. You won’t get stuck in chatbot purgatory or looped into hold music hell. You’ll speak to a real human (yes, a living, breathing one) from our team within 60 seconds.
Our promise.
We are the complete EPOS product and service for your hospitality business. We deliver clear reporting, an offline mode that keeps everything on track and attention to you 24/7, to make sure your business runs seamlessly.
Our promise.
We are the complete EPOS product and service for your hospitality business. We deliver clear reporting, an offline mode that keeps everything on track and attention to you 24/7, to make sure your business runs seamlessly.
Our promise.
We are the complete EPOS product and service for your hospitality business. We deliver clear reporting, an offline mode that keeps everything on track and attention to you 24/7, to make sure your business runs seamlessly.
We serve those who serve.
We serve those who serve.
We serve those who serve.
A small selection of our projects.
Taste of London
Mercato Metropolitano.
Love Dumplings Legend.
Delfont Mackintosh Theatres.
A small selection of our projects.
Taste of London
Mercato Metropolitano.
Love Dumplings Legend.
Delfont Mackintosh Theatres.
A small selection of our projects.
Taste of London
Mercato Metropolitano.
Love Dumplings Legend.
Delfont Mackintosh Theatres.
Our Technology puts you in
Total Control.
Real humans.
Real service.
Undivided attention, 24/7.
Beautifully Intuitive Design.
Smart, seamless, built around you
Intuitive to use, tailored to how your business runs, and constantly updated so you’re never behind. Why? Because the focus of your business should be your customers, not the POS tech.
Industry Leading Support.
Real humans. Real support. Really Fast.
Talk to someone who knows your setup - no bots, no queues, no scripts. 60-second response time from a knowledgeable expert, 24/7.
All Your Data in One Place.
Your data, your way - clean, clear, and easy to access.
From shift-by-shift performance, to revenue, to long term trends - you’ll have the insights to make decisions with confidence. And if you need a hand? We’re right there, cheering you on.
Beautifully Intuitive Design.
Smart, seamless, built around you
Intuitive to use, tailored to how your business runs, and constantly updated so you’re never behind. Why? Because the focus of your business should be your customers, not the POS tech.
Industry Leading Support.
Real humans. Real support. Really Fast.
Talk to someone who knows your setup - no bots, no queues, no scripts. 60-second response time from a knowledgeable expert, 24/7.
All Your Data in One Place.
Your data, your way - clean, clear, and easy to access.
From shift-by-shift performance, to revenue, to long term trends - you’ll have the insights to make decisions with confidence. And if you need a hand? We’re right there, cheering you on.
Beautifully Intuitive Design.
Smart, seamless, built around you
Intuitive to use, tailored to how your business runs, and constantly updated so you’re never behind. Why? Because the focus of your business should be your customers, not the POS tech.
Industry Leading Support.
Real humans. Real support. Really Fast.
Talk to someone who knows your setup - no bots, no queues, no scripts. 60-second response time from a knowledgeable expert, 24/7.
All Your Data in One Place.
Your data, your way - clean, clear, and easy to access.
From shift-by-shift performance, to revenue, to long term trends - you’ll have the insights to make decisions with confidence. And if you need a hand? We’re right there, cheering you on.
The Core Pillars at the heart
of everything we do.
SUPPORT
Always-on
No bots, no queues, no hold music. Just real people, ready to help, with a response time of 60 seconds. We don’t wait for issues; we check in, because real support means being there before you even ask.
Avg. Whatsapp Response:
48 secs
Avg. Live Chat Response:
53 secs
Avg. Email Response:
3.2 hours
RELATIONSHIPS
The non-negotiables
Your business is unique and so is our approach. We then take time to understand how you operate, staying curious and committed to supporting you now and as you grow.
DELIVERY
Tech that fits your business
Template or bespoke, we make it work - no ifs, no buts. But don’t just take our word for it...
The Core Pillars at the heart
of everything we do.
SUPPORT
Always-on
No bots, no queues, no hold music. Just real people, ready to help, with a response time of 60 seconds. We don’t wait for issues; we check in, because real support means being there before you even ask.
Avg. Whatsapp Response:
48 secs
Avg. Live Chat Response:
53 secs
Avg. Email Response:
3.2 hours
RELATIONSHIPS
The non-negotiables
Your business is unique and so is our approach. We then take time to understand how you operate, staying curious and committed to supporting you now and as you grow.
DELIVERY
Tech that fits your business
Template or bespoke, we make it work - no ifs, no buts. But don’t just take our word for it...
The Core Pillars at the heart
of everything we do.
SUPPORT
Always-on
No bots, no queues, no hold music. Just real people, ready to help, with a response time of 60 seconds. We don’t wait for issues; we check in, because real support means being there before you even ask.
Avg. Whatsapp Response:
48 secs
Avg. Live Chat Response:
53 secs
Avg. Email Response:
3.2 hours
RELATIONSHIPS
The non-negotiables
Your business is unique and so is our approach. We then take time to understand how you operate, staying curious and committed to supporting you now and as you grow.
DELIVERY
Tech that fits your business
Template or bespoke, we make it work - no ifs, no buts. But don’t just take our word for it...
We love serving those who serve.
(And they love us too!)
Real humans.
Real service.
Undivided attention, 24/7.
The support and service we've received from Dines has been exceptional.
The support and service we've received from Dines has been exceptional. Their responsive and knowledgeable team, always available when needed, has been crucial in our smooth transition and ongoing operations. That being said, the system is so easy to use that we rarely need support and even completely new staff pick it up in record time - which we’ve never had with any of our prior systems!
Josh Chandler
Systems Business Partner, Camden Roundhouse
The support and service we've received from Dines has been exceptional.
The support and service we've received from Dines has been exceptional. Their responsive and knowledgeable team, always available when needed, has been crucial in our smooth transition and ongoing operations. That being said, the system is so easy to use that we rarely need support and even completely new staff pick it up in record time - which we’ve never had with any of our prior systems!
Josh Chandler
Systems Business Partner, Camden Roundhouse
The support and service we've received from Dines has been exceptional.
The support and service we've received from Dines has been exceptional. Their responsive and knowledgeable team, always available when needed, has been crucial in our smooth transition and ongoing operations. That being said, the system is so easy to use that we rarely need support and even completely new staff pick it up in record time - which we’ve never had with any of our prior systems!
Josh Chandler
Systems Business Partner, Camden Roundhouse
Smooth operators.
Smooth operators.
Smooth operators.
Our service sets us apart. The numbers back it up.
Our service sets us apart. The numbers back it up.
Our service sets us apart. The numbers back it up.
Customers stay with Dines year after year
Amazing service from hospitality experts, 365 days a year.
Average years of experience of our support staff is 10 years
to fully train staff on intuitive system
offline sales successfully captured.
of support handled by real people, not bots.
Today 09:14
Hey! How do I set up a kiosk?
Today 09:15
Hiya, we can help with that!
What type of device are you using?
seconds average support response times
+12%
2pm
+16%
3pm
+14%
4pm
+21%
5pm
+35%
6pm
+57%
7pm
Increase in sales at peak for extremely busy London gig venue
7s
to auto-switch to offline mode when internet fails
45
Most accounts go from sign up to ready to sell in under 45 minutes.
Customers stay with Dines year after year
Amazing service from hospitality experts, 365 days a year.
Average years of experience of our support staff is 10 years
to fully train staff on intuitive system
offline sales successfully captured.
of support handled by real people, not bots.
Today 09:14
Hey! How do I set up a kiosk?
Today 09:15
Hiya, we can help with that!
What type of device are you using?
seconds average support response times
+12%
2pm
+16%
3pm
+14%
4pm
+21%
5pm
+35%
6pm
+57%
7pm
Increase in sales at peak for extremely busy London gig venue
7s
to auto-switch to offline mode when internet fails
45
Most accounts go from sign up to ready to sell in under 45 minutes.
Customers stay with Dines year after year
Amazing service from hospitality experts, 365 days a year.
Average years of experience of our support staff is 10 years
to fully train staff on intuitive system
offline sales successfully captured.
of support handled by real people, not bots.
Today 09:14
Hey! How do I set up a kiosk?
Today 09:15
Hiya, we can help with that!
What type of device are you using?
seconds average support response times
+12%
2pm
+16%
3pm
+14%
4pm
+21%
5pm
+35%
6pm
+57%
7pm
Increase in sales at peak for extremely busy London gig venue
7s
to auto-switch to offline mode when internet fails
45
Most accounts go from sign up to ready to sell in under 45 minutes.
Let’s talk.
Share what matters most to your business — we’ll build a solution that helps your team work smarter and serve faster.
Quick response.
If you’re ready to create and collaborate, we’d love to hear from you.
Clear next steps.
After the consultation, we’ll provide you with a detailed plan and timeline.
Partnerships Lead
at Dines
Paddy Davies
Let’s talk.
Share what matters most to your business — we’ll build a solution that helps your team work smarter and serve faster.
Quick response.
If you’re ready to create and collaborate, we’d love to hear from you.
Clear next steps.
After the consultation, we’ll provide you with a detailed plan and timeline.
Partnerships Lead
at Dines
Paddy Davies
Let’s talk.
Share what matters most to your business — we’ll build a solution that helps your team work smarter and serve faster.
Quick response.
If you’re ready to create and collaborate, we’d love to hear from you.
Clear next steps.
After the consultation, we’ll provide you with a detailed plan and timeline.
Partnerships Lead
at Dines
Paddy Davies