New government rules and schemes

As our society and communities come together to deal with this unprecedented pandemic, the hospitality sector must significantly change the way it operates. The Government is taking steps to enforce rules that prevent the spread of the virus whilst also trying to stimulate consumer demand through new legislation and industry-specific schemes. But this presents a huge operational challenge that many are not in a position to overcome.

That's where Dines comes in.

We are doing everything we can to help all businesses, from the smallest independent cafes up to the largest venues, confidently deal with everything that this bold new world throws at them. Our mobile ordering platform has already been adapted to be able to handle track and trace, the lowered VAT rate of 5%, and mandatory table service.

Browse the links below to find out how we are helping hospitality businesses deal with the biggest changes affecting our industry.

Future-proof your business with Dines

Mandatory table service

As announced on 22 August, hospitality businesses across the UK will be required to provide table service to all customers.

Many businesses do not have the operational experience or trained staff to offer this service easily.

This is where Dines comes in. We will provide you with the tools you need to get a table service and payment system set up easily and quickly.

Dines and Eat Out To Help Out

VAT reduced to 5%

The Government announced that from 15 July, the VAT rate charged on certain food and drink sales will be reduced to 5%, specifically for hospitality businesses. To help you implement these changes quickly, we have updated our menu builder so that you can easily change the VAT rate from 20% to 5% for applicable items.

Dines and the VAT reduction

Track and Trace

To support the NHS Track and Trace service, the Government now requires hospitality businesses to collect and keep certain details about visiting groups of customers. The idea is that if a customer visited a venue while potentially carrying Coronavirus, Track and Trace operators will get in touch with a business so they can notify customers who visited that same day.

With Dines, this information is collected in a GDPR compliant way without any extra effort from you or your team. If you need to get in touch with customers, simply let our team know and we'll take all the necessary steps to notify your other customers as soon as possible.