Room Service | Dines App

Provide contact-free room service for your guests fast

Our contactless room service app lets your guests order and pay for food to their room using just their phone and a QR code.

Get set up in no time at all with Dines and you’ll have your hotel offering safe, easy, and simple contact-free room service in minutes.

The best thing about our hotel room service app? It’s been built with flexibility in mind, meaning you can also use it to offer table ordering in your restaurant or bar too.

Unlike other contact-free ordering apps, we reduce friction by offering users the choice of downloading our 5* rated Android and Apple apps or using our slick web app. It’s their choice!

Join hundreds of other hotels, restaurants, cafes, and pubs already offering quick and easy contact-free food and drink ordering with Dines.

Get started with Hotel Room Service & Table ordering

Why is digital room service so important?

Whether it’s room service or table service in your restaurant, your guests expect safe and easy contact-free ordering due to the coronavirus pandemic.

By offering guests contactless ordering with our 5* rated hotel room service app, you not only put their minds at ease but you also offer them a great ordering experience at the same time.

Orders on our app are automatically communicated to your kitchen staff while payment is handled entirely through the app. Streamlining service and minimising contact between your guests and staff. 

What’s more, by giving your customers the option to browse your menu at their own convenience on an easy-to-use app, you’ll also enjoy higher order values as a result.  

How long does it take to set up Dines in a hotel?

The Dines table ordering and room service app has been designed by hospitality experts to be as easy to get up and running as possible.

We can have your hotel offering contact-free ordering in a matter of hours. Simply submit your business details using our online form and we’ll activate your account. Once activated, it’s just a case of entering your menu using our industry-leading digital menu builder and then you’re good to go.

How do I get my customers to use it?

We’ll provide you with customised QR codes and instructions for your visitors about how to use our room service app.

All you need to do is place QR codes on every table for table service and in every room for room service as well as communicate to your guests how they will receive their order.

How can my staff cash up at the end of the day?

Our contactless hotel ordering app supports all major Credit and Debit cards, Apple Pay, and Google Pay, while our built-in reports make cashing up easy. No counting pennies at the end of a shift for your staff!

What are the benefits of hotel contactless service?

Streamlined ordering experience

Contactless table ordering can increase service speeds by over 60% as diners no longer need to flag down service staff or wait for the bill. Using our app, guests browse your menu, pick what they want, and pay all through a single, elegant ordering experience.

Reduce workload for staff

Your staff will already have enough on their plate due to the extra precautions and cleaning required due to the Coronavirus. With our contact-free room service app, staff can focus their time on the things that matter rather than taking room service orders over the phone or waiting tables.

Fewer mistakes, more sales

As orders are automatically communicated to your kitchen staff, there’s less chance for human error meaning fewer mistakes and less waste. Quick, contactless ordering at your hotel restaurant also means a higher turnover of diners and more sales.

Related FAQs

Can I use one dashboard for both my room orders and my restaurant table service?

Yes. Dines has been built to be as easy and flexible to use as possible. With our app, you can set up rooms and tables in the same system so that guests in rooms can order to their rooms, and guests at tables can order to their table. Simple!

Can the customers settle the bill on their room tab?

To promote a truly contact-free experience, Dines only allows customers to pay using their credit or debit card, Apple Pay, or Google Pay.

Can I easily adjust the menu myself?

Yes, our intuitive menu builder is one of the things we’re most proud of. It’s so easy to use, even your granny could work it out! Alternatively, if you don’t have the time, you can use our spreadsheet template and we can upload it for you.

Is there a limit to the number of rooms this can be used for?

Nope. The Dines app is ideal for the smallest boutique hotel to the biggest chains. No matter how many guests you’ve got, we can support you.

Who can use Dines for hotels?

The Dines app is flexible enough to be used in any hotel in any location, no matter what your set up. The same applies to your hotel restaurant. We work with all sorts of businesses in the hospitality industry, from restaurants and pubs to bars and even paintball centres!

How do I set up my business for contact-free room service?

It doesn’t take much effort at all to get set up for contact-free room service with our room service app. If anything, it’s even easier than traditional room service! Simply register, activate your account, upload your menu and you’re nearly there. Print out our customised QR codes with customer instructions and place them in your rooms and you’re good to go.

When will I receive the payments for orders?

Customer payments for orders (less our fees) will be paid into your account weekly on Mondays and include payments from the previous Weds-Tues cycle. You’ll receive weekly statements and invoices to help you reconcile these payments back to your accounts.