Identifying your card number with Apple Pay or Google Pay
When you pay with Apple Pay or Google Pay, your device uses a secure virtual account number instead of your physical card number. This means the last four digits shown on receipts will not match the digits on your card, as they are masked for security. To process a refund, you’ll need to provide the last four digits displayed in your Apple Wallet or Google Wallet, not those printed on your card.
Identifying your card number with Apple Pay or Google Pay
When you pay with Apple Pay or Google Pay, your device uses a secure virtual account number instead of your physical card number. This means the last four digits shown on receipts will not match the digits on your card, as they are masked for security. To process a refund, you’ll need to provide the last four digits displayed in your Apple Wallet or Google Wallet, not those printed on your card.
Identifying your card number with Apple Pay or Google Pay
When you pay with Apple Pay or Google Pay, your device uses a secure virtual account number instead of your physical card number. This means the last four digits shown on receipts will not match the digits on your card, as they are masked for security. To process a refund, you’ll need to provide the last four digits displayed in your Apple Wallet or Google Wallet, not those printed on your card.
Apple Pay
1.
Open/search for Wallet and physically open the app. Do not use the shortcut for Apple Pay, this won’t allow you to open the settings screen.
1.
Open/search for Wallet and physically open the app. Do not use the shortcut for Apple Pay, this won’t allow you to open the settings screen.
1.
Open/search for Wallet and physically open the app. Do not use the shortcut for Apple Pay, this won’t allow you to open the settings screen.
2.
Select the card that was used for the transaction.
2.
Select the card that was used for the transaction.
2.
Select the card that was used for the transaction.
3.
Tap the three dots in the upper right corner. You should be able to see the transaction in the ‘Latest Transactions’ list below the card
3.
Tap the three dots in the upper right corner. You should be able to see the transaction in the ‘Latest Transactions’ list below the card
3.
Tap the three dots in the upper right corner. You should be able to see the transaction in the ‘Latest Transactions’ list below the card
4.
Circled below you can find the device account number that will appear on the EPOS transaction report allowing you to locate the correct transaction to refund.
4.
Circled below you can find the device account number that will appear on the EPOS transaction report allowing you to locate the correct transaction to refund.
4.
Circled below you can find the device account number that will appear on the EPOS transaction report allowing you to locate the correct transaction to refund.
Questions? We've got answers.
Questions? We've got answers.
Questions? We've got answers.
Google Pay
1.
Open/search for Wallet and physically open the app. Do not use the shortcut for Google Pay, this won’t allow you to open the settings screen.
1.
Open/search for Wallet and physically open the app. Do not use the shortcut for Google Pay, this won’t allow you to open the settings screen.
1.
Open/search for Wallet and physically open the app. Do not use the shortcut for Google Pay, this won’t allow you to open the settings screen.
2.
Select the card used for the transaction by swiping left/right, each card will also show the most recent transactions underneath. Tap on the ‘Details’ button at the bottom which will bring up further information about this card (circled in red)
2.
Select the card used for the transaction by swiping left/right, each card will also show the most recent transactions underneath. Tap on the ‘Details’ button at the bottom which will bring up further information about this card (circled in red)
2.
Select the card used for the transaction by swiping left/right, each card will also show the most recent transactions underneath. Tap on the ‘Details’ button at the bottom which will bring up further information about this card (circled in red)
3.
From this screen we can then see the virtual account number (circled in red) that will appear on the EPOS transaction report allowing you to locate the correct transaction.
3.
From this screen we can then see the virtual account number (circled in red) that will appear on the EPOS transaction report allowing you to locate the correct transaction.
3.
From this screen we can then see the virtual account number (circled in red) that will appear on the EPOS transaction report allowing you to locate the correct transaction.