How Dines delivered a fast, fully connected POS with self-ordering kiosks for one of London's busiest quick-serve spots.
How Dines helped Love Dumplings Legend speed up service and increase throughput with a tailored self-serve experience.
The Challenge
The challenge
In quick-service, the lunchtime rush isn't a busy period - it's the entire business model compressed into 45 minutes. Office workers flood in with tight breaks and tighter patience. The queue stretches to the door. Everyone orders at once, everyone needs to eat fast, and everyone's watching the clock. At Love Dumplings Legend, the pressure was relentless. One slow transaction and the queue backs up. A kitchen that can't see what's coming gets buried. Staff caught between taking orders, processing payments, and coordinating with the pass don't have time to breathe, let alone deliver the kind of service they want to. When you're losing customers who glance at the queue and walk straight past, the cost of friction becomes impossible to ignore. The Leong brothers knew the food wasn't the problem - the system was. They needed something that could absorb the pressure of peak service: faster ordering, real-time visibility for the kitchen, and a way for guests to skip the queue entirely. Not a complicated overhaul, but a practical solution that let the team focus on what they do best - turning out great dumplings, fast.
The Solution
The partnership
Love Dumplings Legend chose Dines after being referred by another operator in the industry. What stood out was Dines' ability to tailor a solution specifically for their service model. Together, we designed a self-serve setup that lets customers browse the menu, select their dishes and pay at the kiosk in one simple flow. Orders print directly into the kitchen, where chefs can see them appear in real time through both production tickets and a clear kitchen display system. On the front counter, a customer-facing display shows order numbers and statuses, so guests know that their food is ready, without asking staff, which reduces interruptions. The entire experience was built around their needs. It gave guests a seamless way to order and freed the team to focus on cooking, quality and running the business. Their all-in-one hospitality operating system including EPOS, kiosks and KDS was set up in a single morning.
“It's such a reliable, trustworthy POS system. I've been in the restaurant industry for 30 years and seen many systems, but Dines has always been the best, and at the forefront.”
Lucas Leong
Owner, Love Dumplings Legend
The Results
The results
Since switching to Dines, Love Dumplings Legend has seen a clear uplift in both speed and efficiency. Service is noticeably faster, which has helped reduce queues and increase daily throughput. Even during peak lunchtime hours, they are able to process over 100 orders per hour thanks to the Dines system. Staff stress has dropped, with the team able to focus on food quality and higher-value tasks instead of managing manual processes. Guests move through the restaurant more quickly, and the overall flow feels smoother and more predictable. The tailored setup also gives the Leong brothers better visibility of their operation, supporting decisions around staffing, menu performance and service planning.
“The service is second to none. If we have a query [out of hours] there is always someone there to help us when we need it. The ordering system has also helped us significantly reduce our labour costs.”
Lucas Leong
Owner, Love Dumplings Legend
What's Next
What's next
The partnership continues to evolve. Love Dumplings Legend is exploring additional Dines features, including more advanced stock tools and tailored reporting to support daily decision-making. As the business grows, Dines will keep providing the insight and operational support needed to help the team serve efficiently and with confidence.
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