How Dines gives MBER faster transactions, smoother service, and a POS that keeps pace during the busiest shifts.
It's another level of service. Service in a busy restaurant can be gruelling. The system has to work and act fast, be responsive, and Dines delivers exactly that. It's another level of service. Small or big, you feel heard and feel valued. It's the best relationship with any supplier.
The Challenge
A provider switch that didn’t last.
Mber is a premium cocktail bar that demands speed and precision from its technology. When they briefly switched to another POS provider, the experience fell short. Slow support, unreliable connectivity, and a system that couldn’t keep up with the pace of a busy bar meant the switch was short-lived. Within days, the team knew they needed to come back.
The Solution
Back on Dines, back to full speed.
Dines re-deployed at Mber within a week. The transition back was seamless: the team was already familiar with the system, and Dines’ support team ensured everything was configured and tested before the next service. The bar was back to operating at full speed with a system built for the demands of high-volume cocktail service.
The Results
Reliable service, responsive support.
Since returning to Dines, Mber has had zero missed transactions since returning. The support team responds in under 60 seconds and understands the specific pressures of running a cocktail bar. The staff can focus on making great drinks instead of fighting their technology.
What's Next
Growing with Dines.
Mber is exploring additional Dines features including table ordering and advanced reporting. Having experienced what life is like without Dines, the team is committed to getting the most out of the platform.
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