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How to onboard 200 traders in 8 weeks.
How-toFestivals

How to onboard 200 traders in 8 weeks.

The exact playbook our customer success team uses to onboard hundreds of independent vendors at peak speed.

JM
Jess McAllisterHead of Customer Success, Dines
02 April 2026 12 min read
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Onboarding 200 traders in 8 weeks is a logistics problem with a software problem inside it. Here's the template we use, week by week.

01 — The QR packEverything a trader needs in one envelope.

Each trader gets a printed welcome pack with a QR linking to their onboarding portal — VAT details, menu upload, bank details, photo ID. We've measured: this single change cuts onboarding time per trader from 90 minutes to 18.